Country Doctor Veterinary Hospital

6807 Weiss Road
New Tripoli, PA 18066

(610)298-2520

www.cdvh.com

March 23, 2020

As COVID-19, the coronavirus, has presented a new challenge to our community. The Country Doctor Veterinary Hospital intends to fully support the effort to stem the spread of the virus.  Since there are still many unknowns concerning the COVID-19 and the situation is constantly changing, our response will be adapted as necessary following the recommendations of the CDC, AVMA, PVMA and regional and local government. Our goal is to continue caring for our patients while protecting the health of our clients and staff.

Our current response involves several areas:  cleaning and disinfecting, social distancing, and prioritizing and managing our resources.

Cleaning and disinfecting:

            While we always endeavor to keep our hospital clean and disinfected to prevent the spread of disease among our patients, we have increased the frequency and extent of disinfecting to decrease the risk of the spread of COVID-19. 

Social distancing:

            Social distancing is a term that we have all become too familiar with in the past few weeks.  The Country Doctor Veterinary Hospital has taken the following steps to decrease the possibility of spreading the virus through contact between people.

  1. We will ensure that any member of the staff with symptoms of the illness including a fever remains out of the hospital
  2. We request that any client that has symptoms of the illness or has been diagnosed with or exposed to COVID-19 refrain from entering the hospital. If any of our clients in these situations, have a pet that requires treatment we ask that they contact us so we can discuss options for seeing your pet and so we can prepare for your pet’s arrival.  We ask that someone else bring the pet to the hospital
  3. We ask that all clients remain outside the practice and call the office at 610-298-2520 when they arrive and a staff member will come out to escort the pet into the hospital. Examinations will be performed in the hospital for the safety of the pet and the doctors and staff will communicate via cell phone.
  4. Due to increased phone traffic we appreciate your patience if it is necessary to put you on hold. You can also contact us via email at info@cdvh.comrather than calling.
  5. We request that you use a credit card to pay for services and products. We can process these transactions over the phone or come to your car with a mobile credit card processor. 
  6. While we will do our best to continue to stock medications and food we would also suggest that you consider ordering through our online pharmacy. A link to the pharmacy is located on our website cdvh.com  The products will be delivered directly to your door and your use of our pharmacy will help to support our practice during this difficult time.
  7. We are postponing elective procedures, including wellness exams and vaccinations until May in the hopes that the COVID-19 situation is better understood and controlled by that time.

Managing and prioritizing resources:

            Similar to human hospitals and clinics around the nation, the Country Doctor Veterinary Hospital has experienced back orders of some medical supplies.  Currently we are adequately stocked; however depending on the duration of the coronavirus epidemic, we may need to ration our critical supplies.  We may also experience staff shortages due to illness of family or child care concerns. The COVID-19 epidemic is an extremely fluid situation and as such our response will be flexible to adjust to meet the current recommendations and requirements.  As always our goal during this period is to do our best to provide for your pets’ needs. 

The Doctors and Staff of the Country Doctor appreciate the trust that you place in our practice and we will continue to do our best for you and your pet during this uncertain time.

If your pet needs medications refilled you can utilize our online store to order prescriptions and have they shipped directly to you.

To request medications through our pet portal app you can follow the links below:

              

For information about COVID-19 and your pet, please see information directly from the AVMA.